Privacy Policy

Last Updated on 11/13/24

This Privacy Policy explains how True Joy Cleaning & Organizing LLC collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at https://www.truejoyfoxcities.com

Collection of Personal Information

Information collected directly from you: We may collect personal information directly from you through various interactions, such as completing a web form, registering online or in person, making a reservation, setting up an account, or contacting us for customer support. This information may include your first and last name, address, email address, and phone number.

Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Use of Personal Information

We use information collected directly from you to provide you with our services, customer service and support, and other relevant information. We may also use this information to market our products and services to you, including by email and text message subject to your consent.

We use information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts.

Disclosure of Personal Information

We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.

We use AWS End User Messaging for our text message communications. For more information about how your information is used and processed, please refer to AWS's privacy policy available at AWS Privacy Notice.

We use Google Analytics to help us understand how visitors interact with our website. Google Analytics collects and processes your information in accordance with its privacy policy, available at Google Analytics Privacy Policy.

We use Stripe as our payment processor. Stripe collects and processes your payment information in accordance with its privacy policy, available at Stripe Privacy Policy.

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Clients provide explicit consent to receive SMS updates by completing a consent form during the onboarding process. This form, accessible at https://form.feathery.io/to/2rIx5V, details the purpose of SMS communications, including appointment confirmations, updates, and two-way messaging. By submitting the form, clients confirm their understanding and agreement to receive these messages.

Text Message Communications

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us.

Your Privacy Rights

You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at support@truejoyfoxcities.com

Changes To This Privacy Policy

We may update this Privacy Policy at any time. Please review it frequently.

Contact Information

If you have any questions about this policy or our privacy practices, please contact us at support@truejoyfoxcities.com.